Frequently Asked Questions

How do I place an order?

Be sure to check out the photos of our creations.
Get in touch with us using the home page or send an email to aklasermaid2019@gmail.com
Include detail and/or special instruction to personalize any item(s) you are interested in. Photo references are great too!
We can provide a free price quote and timeline for your custom order.

If the item(s) is in stock, it will typically ship out within 72 hours of payment confirmation.
If the item(s) is not in stock, most custom orders are ready to ship out with in 1 - 2 weeks.
During regular business hours, messages are usually returned within a few hours.

If you have a drawing or image you would like created into a one of a kind piece, email it to us in jpeg or pdf format.
We can let you know if the image will work well with the laser machine for engraving or not.
Good contrast is key to an image working well (think black/white/grey scale).
Be sure you have the right to use the image.
We cannot use a copyrighted image or drawing without written consent from the original artist.

Prices are noted on most of the photos.
Prices vary for custom orders based on more or less time/materials required for your specific creation.
Once your order is complete, we will email an invoice that will allow you to pay online with a credit card. Be sure to provide a good email address!
All payments will be confirmed prior to shipment of orders.

Free delivery Island wide ~ Ketchikan, Alaska Only
Prices listed on photos do not include shipping charge.
Shipping charges will be included in the invoice and are based on total size, weight and shipping destination.
All orders ship through the United States Postal Service, USPS
Most items ship w/in 24 to 72 hours of payment confirmation.

Please contact us immediately if there are any problems with your order.
We would like the opportunity to work with you if there are any issues with your order.
Returns are accepted within 30 days so long as the item(s) was not personalized with names, dates, etc.
No returns accepted on personalized items i.e. names, dates, etc. unless return is due to a defect in the item(s).
Customer is responsible for shipping charges associated with return of item(s) unless return is due to product defect.
If an item(s) is defective, the item(s) will be replaced at no cost to the customer or a refund will be issued.

Specials start 11/27/2020 and are good through the end of the year

All $5.00 items ~ buy 4, get 1 free
Earrings ~ 2prs for $30.00
Tissue Holders & Wall Mounted Key Holders ~ 2 for $60.00 or 4 for $100.00 - Please note this sale excludes the Fairy Moon Round Wall Mounted Key Hangers)
Free shipping on all orders of $125.00 or more