Frequently Asked Questions

How do I place an order?

  • Be sure to check out the photos of our creations.

  • Get in touch with us using the home page or send an email to aklasermaid2019@gmail.com 

  • Include detail and/or special instruction to personalize any item(s) you are interested in.  Photo references are great too!

  • We can provide a free price quote and timeline for your custom order.

How long will an order take?

  • If the item(s) is in stock, it will typically ship out within 72 hours of payment confirmation. 

  • If the item(s) is not in stock, most custom orders are ready to ship out with in 1 - 2 weeks.

  • During regular business hours, messages are usually returned within a few hours.   

Can I have my image or drawing used to create a custom piece?

  • If you have a drawing or image you would like created into a one of a kind piece, email it to us in jpeg or pdf format.

  • We can let you know if the image will work well with the laser machine for engraving or not.  

  • Good contrast is key to an image working well (think black/white/grey scale).

  • Be sure you have the right to use the image. 

  • We cannot use a copyrighted image or drawing without written consent from the original artist.

Prices & Payment Options

  • Prices are noted on most of the photos.  

  • Prices vary for custom orders based on more or less time/materials required for your specific creation.

  • Once your order is complete, we will email an invoice that will allow you to pay online with a credit card.  Be sure to provide a good email address!

  • All payments will be confirmed prior to shipment of orders.

Shipping

  • Free delivery Island wide ~ Ketchikan, Alaska Only

  • Prices listed on photos do not include shipping charge.  

  • Shipping charges will be included in the invoice and are based on total size, weight and shipping destination.

  • All orders ship through the United States Postal Service, USPS

  • Most items ship w/in 24 to 72 hours of payment confirmation.  

What is the return policy?

  • Please contact us immediately if there are any problems with your order. 

  • We would like the opportunity to work with you if there are any issues with your order.  

  • Returns are accepted within 30 days so long as the item(s) was not personalized with names, dates, etc. 

  • No returns accepted on personalized items i.e. names, dates, etc. unless return is due to a defect in the item(s).   

  • Customer is responsible for shipping charges associated with return of item(s) unless return is due to product defect.

  • If an item(s) is defective, the item(s) will be replaced at no cost to the customer or a refund will be issued.

2020 Specials

Specials start 11/27/2020 and are good through the end of the year 

  • All $5.00 items ~ buy 4, get 1 free 

  • Earrings ~ 2prs for $30.00 

  • Tissue Holders & Wall Mounted Key Holders ~ 2 for $60.00 or 4 for $100.00 - Please note this sale excludes the Fairy Moon Round Wall Mounted Key Hangers)

  • Free shipping on all orders of $125.00 or more